By making a reservation and giving us the authorization to charge your credit card, you are also agreeing to the full terms of our cancellation and change policies. Please be sure you read and understand the below policies before making a reservation.

Cancellation Policy

All reservations during the non-holiday are subject to a non-refundable $100 processing fee once booked. During the holiday period, the booking fee is $200 and is non-refundable.

Reservations cancelled in the 7 days prior to check-in date will be charged for one night.

Reservations cancelled 24 hours prior to check-in date will be charged the full reservation amount.

Holiday, Long Holiday Weekend, and Peak Season Cancellation Policy (Peak season is one week before Christmas Day until one week after New Year's Day - Dates may vary, call for more information): Reservations cancelled in the 14 days prior to check-in dates during these periods will be charged the full reservation amount.

NO-SHOWS will be charged the full reservation amount!

NO REFUND for early departure!

Changes to a Confirmed Reservation

We will be happy to change the dates of your stay or your cabin if possible. However, this will incur a $50 change fee.

No pets are allowed in any of the Castle Wood theme cottages.

As per city code, we ask that you do not allow visitors into your unit. This may pose a violation of occupancy, established by the city. At the time of your reservation, either online or by telephone, you are asked to state the number of people in your party. You will not be able to reserve a unit if you exceed the occupancy of that unit. Please note all of our theme cabins have a maximum occupancy of 2 persons only.

Smoking is not allowed inside any of our theme cottages.

Early Check-in and Late Check-out
For your convenience, an early check-in can be arranged for no charge if cabin is available. Late check-out may be available for an additional fee of $30.00. Normal check-in time is 4:00 pm, and check-out is 11:00 am.

Maid Service
You must leave your maid service tag on the outside of the door to receive maid service.

Firewood Available
We sell firewood for $8.99 + tax per bundle or Fatwood (5 stick bundle) $1.00

Our rental policies and pricing are subject to change without notice.




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547 Main Street, P.O. Box 1746, Big Bear Lake, CA 92315
Call for Reservations: 909 866-2720
Office Hours: 10:00 a.m. until 5:00 p.m

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